Frequently Asked Questions About HeartfeltPrints

HeartfeltPrints offers a variety of personalized gifts including custom phone cases, custom mugs, custom throw pillows, custom photo gifts, and custom couples gifts. Each product can be personalized with your own photos, text, and designs to create a unique, one-of-a-kind keepsake.

Creating a custom product is simple. Browse our product collection, select the item you'd like to personalize, upload your photo or design, add any text or personalization options, preview your creation, and place your order. The entire process takes just a few minutes and requires no design skills. For a detailed walkthrough, check out our How to Order guide.

For the best printing results, we recommend using photos that are at least 1000x1000 pixels in resolution. Higher resolution images (2000x2000 pixels or more) will produce even sharper results. Make sure your photo is well-lit, in focus, and not heavily pixelated. JPEG and PNG formats work best. For more tips, see our Photo Quality Tips guide.

Most orders are produced and shipped within 3-5 business days. Standard shipping within the United States typically takes 5-7 business days, while Canadian orders may take 7-10 business days. We also offer expedited shipping options for faster delivery. You'll receive a tracking number via email once your order ships.

Because each product is custom-made just for you, we generally cannot accept returns unless the item arrives damaged or defective. If you receive a product with a printing error, damage, or quality issue, please contact our customer service team within 14 days of delivery and we'll arrange a free replacement or refund.

Our custom mugs are dishwasher safe on the top rack, though hand washing is recommended to preserve print quality over time. The printed design is not microwave safe. Our custom phone cases and pillows are easy to clean with a damp cloth. Following these care instructions will help your personalized gift last for years.

Yes! We proudly ship to all provinces in Canada as well as all 50 US states. Canadian orders are fulfilled from our Canadian facility to ensure fast delivery and no customs fees for our Canadian customers.

We accept JPEG, PNG, and HEIC image formats. For best results, upload high-resolution images in JPEG or PNG format. You can also upload images directly from your phone's camera roll or from cloud storage services. If you need help preparing your image, our Photo Quality Tips guide has helpful recommendations.

Absolutely! Many of our customers order matching sets for family members or friends. You can order as many items as you'd like with the same design, or mix and match different photos across multiple products. Bulk order discounts may be available for orders of 10 or more items. Contact us for details on bulk pricing.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor your package's journey from our facility to your door. If you have any issues with tracking or your order hasn't arrived within the estimated timeframe, please contact our customer service team for assistance.