Ordering a custom product from HeartfeltPrints is simple and takes just a few minutes. Whether you are creating your first personalized gift or your fiftieth, this guide walks you through every step of the process. By the end, you will know exactly how to go from an idea to a beautiful, custom-made gift arriving at your door.
Step 1: Browse Our Products
Start by visiting our products page. We offer five main product categories:
- Custom Phone Cases �?for iPhone and Samsung models
- Custom Photo Mugs �?11oz and 15oz ceramic
- Custom Throw Pillows �?four sizes available
- Custom Photo Gifts �?blankets, canvas, photo boards, and more
- Custom Couples Gifts �?matching sets for two
Browse through the options and click on the product you want to customize.
Step 2: Select Your Options
Once you have chosen a product, select your preferred options. For mugs, this means choosing between 11oz and 15oz. For pillows, select your size (14x14, 16x16, 18x18, or 20x20). For phone cases, choose your phone model. These options affect the template and pricing.
Step 3: Upload Your Photo
Click the upload button to select a photo from your device. We accept JPG and PNG files. For the best results, use a photo with at least 1000x1000 pixels resolution. If you are not sure whether your photo is good enough, upload it and check the preview �?our tool will alert you if the resolution is too low. For detailed photo tips, see our Photo Quality Guide.
Step 4: Design Your Layout
Our interactive designer tool lets you customize your product in real time:
- Position: Drag the photo to move it within the template.
- Scale: Use the zoom controls to resize the photo.
- Text: Add names, dates, or short quotes. Choose from multiple fonts.
- Background: Change the background color behind your photo.
- Collage: Add multiple photos in grid or free-form layouts.
The preview updates instantly as you make changes, so you can see exactly how the final product will look.
Step 5: Review and Checkout
Before placing your order, review your design one more time. Check that the photo is positioned correctly, text is readable, and no important details are cropped. Once you are satisfied, click "Add to Cart" and proceed to checkout. Enter your shipping address, choose your shipping method, and complete payment.
Step 6: Production and Shipping
After your order is placed, our team begins producing your custom product. Production takes 3-5 business days. Your item is then shipped via your chosen method:
- Standard shipping: 5-7 business days
- Expedited shipping: 2-3 business days
You will receive a tracking number via email once your order ships.
Tips for First-Time Buyers
- Start simple. For your first order, try a single photo on a mug or phone case. Once you are comfortable with the process, experiment with collages and text.
- Use your best photos. The quality of your input photo directly affects the quality of the final product.
- Order early. If you are ordering for a specific event, allow at least 2 weeks for production and shipping.
- Check the preview. The designer tool shows an accurate preview. If it looks good on screen, it will look good in print.
Frequently Asked Questions
How long does the ordering process take?
Designing takes 2-5 minutes. Production takes 3-5 business days. Shipping adds 2-7 business days.
What file formats do you accept?
JPG and PNG files. At least 1000x1000 pixels for best results.
Can I make changes after placing my order?
Changes are difficult once production begins. Review your design carefully before checkout.
Do you ship to Canada?
Yes! We ship to all US states and Canadian provinces.