Introduction
At HeartfeltPrints, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and order personalized gifts. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information: When you place an order, we collect your name, email address, phone number, and shipping address.
- Payment information: We process payments through secure third-party payment processors. We do not store your complete credit card information on our servers.
- Photos and designs: You may upload photos, designs, or other content when creating personalized products. We use this content solely to fulfill your order.
- Account information: If you create an account, we collect your email address and a password that you create.
- Communications: When you contact us via email, contact form, or phone, we collect the information you provide.
How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders
- Send you order confirmations and shipping notifications
- Respond to your inquiries and provide customer support
- Improve our products, services, and website
- Send you marketing communications (with your consent)
- Comply with legal obligations
- Prevent fraud and protect our security
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Third-party companies that help us operate our business, such as payment processors, shipping providers, and print production facilities.
- Legal requirements: When required by law, court order, or to protect our rights and property.
- Business transfers: In connection with a merger, sale, or transfer of our business assets.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookie Policy
We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and for marketing purposes. You can control cookie settings through your browser preferences.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Opt-out of marketing communications
- Data portability
To exercise these rights, please contact us at [email protected].
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: HeartfeltPrints, United States