Overview
At HeartfeltPrints, we're committed to getting your personalized gifts to you as quickly as possible. This shipping policy outlines our production times, shipping options, and delivery estimates for orders within the United States and Canada.
Production Time
Since each product is custom-made to your specifications, we need time to create your order before it ships:
- Standard Production: 3-5 business days
- Rush Production: 1-2 business days (additional fee applies)
Production time begins after your order is confirmed and any necessary design approvals are received. Production times do not include weekends or holidays.
Shipping Options (United States)
We offer several shipping options for US orders:
- Standard Shipping (5-7 business days): $4.99 for orders under $50, FREE for orders $50+
- Expedited Shipping (3-4 business days): $9.99
- Express Shipping (1-2 business days): $19.99
Shipping Options (Canada)
For our Canadian customers, we ship from our Canadian facility:
- Standard Shipping (7-10 business days): $7.99 CAD for orders under $50 CAD, FREE for orders $50 CAD+
- Expedited Shipping (5-7 business days): $14.99 CAD
All prices are in Canadian dollars. No additional customs fees or duties apply for Canadian orders.
Order Processing
Orders are processed and shipped Monday through Friday, excluding holidays. Orders placed after 12:00 PM EST will be processed the next business day. During peak seasons (holidays, special occasions), production and shipping times may be longer than usual.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website. If you don't receive tracking information within 7 business days of placing your order, please contact us.
Shipping Addresses
Please ensure your shipping address is correct at the time of order. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us as soon as possible—address changes may not be possible once production has begun.
International Shipping
Currently, we only ship to the United States and Canada. We do not offer international shipping to other countries at this time. We're working to expand our shipping options in the future.
Shipping Delays
While we make every effort to meet estimated delivery times, we cannot guarantee delivery dates. Shipping delays may occur due to weather, carrier issues, high volume periods, or other factors beyond our control. We are not responsible for delays caused by shipping carriers.
Packages Not Received
If your tracking information shows your package as delivered but you haven't received it, please contact the shipping carrier first. If the carrier cannot resolve the issue, please contact us within 14 days of the delivery date, and we will assist you further.
Shipping to APO/FPO Addresses
We are able to ship to APO/FPO addresses using standard shipping methods. Please allow additional time for delivery to these addresses, as they may be subject to military postal processing delays.
Multiple Shipments
If your order contains multiple items, they may ship separately to ensure the fastest possible delivery. You will not be charged additional shipping fees if your order is split into multiple shipments.
Contact Us
If you have any questions about shipping or need help with a delivery issue, please contact us at:
Email: [email protected]
Phone: Available during business hours (see Contact page)
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST